TFA may change this policy from time to time by updating this page. Please review it periodically to ensure that you are happy with any changes. Alternatively, should you wish to be notified automatically when any changes are made, simply
This policy was effective from 1st December 2011.
All clients may, at some point or another, share with information that could be of a sensitive nature. For this reason we have a blanket policy on non-disclosure that all staff accept as part of their standard Contract of Employment. We take our responsibilities in this area very seriously and we do not discuss with external parties any sensitive information.
What we collect
We may collect the following information:
Anonymous website usage statistics
Your contact details that you supply via a contact form
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We will contact you regarding your query or send you the information you have requested
We may use the information to improve the functionality of our website
Internal analysis of the success of the website and how it meets user needs
What is a cookie?
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of a particular website.
This website uses Google Analytics to help analyse how users use the site. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' us of the website and to compile statistical reports on website activity for TFA.
We will never (and will not purposefully allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
We are keeping a close eye on what is known as "the EU cookie law". We would rather not plaster our site in alerts and pop ups but we have provided the means to disable Google cookies on this site. Please follow the link on the right-hand-side to our cookie control.
Links to other websites
Our website may contain links to other websites of interest or to those of our product manufacturers. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address on the contact page.